Developing Performance Dashboard for Operational KPIs of Water Distribution Network

• Main Authors: Mohammed Y.S., Thiruchelvam S., Hayder G., Mustapa S.I.
• Other Authors: 58309300100
• Format: Conference Paper
• Published: Springer Nature 2024
• Subjects: Dashboard; Key performance indicators; Operational excellence; Performance management; Water networks
• Institution: Universiti Tenaga Nasional

Developing and implementing dashboards are prevalent in the vast advanced companies. This paper proposes to develop dashboards for the performance management of water distribution networks aimed at improving the efficiency and productivity by implementing operational excellence approach. Efficient operation of the water distribution networks is essential. Losses and failures along the water distribution network are major challenges for the water organizations around the world. Operational information from systems and field teams provide massive amount of data and many opportunities to monitor and evolve the effectiveness of water distribution networks. The collected information from the required measurements can be shown digitally on professional dashboard with graphs and trends that characterize the indicators in a clear to understand by visual demonstration. A practical performance dashboard was successfully developed and implemented in the chosen zone for the main factors of water networks such as leaks, shortages, new connections, preventive maintenance, corrective maintenance, and pressure readings. The results are automatically updated daily and monthly. Data gathering was conducted through the used operational technical systems and records from field teams. Customized dashboards allow the users to explore the performance metrics as per the requirements and review their accomplishments and patterns. This facilitates motivation to improve performance and reach to professional benchmarks. There is great potential of digital technology for managing works in the proposed procedures assisting water authorities in improving the service quality, communications and promoting a culture of continuous improvement. � 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.