A framework for resolving task overload problems using intelligent software agents

• Main Authors: Itaiwi, A.-M.K., Ahmad, M.S., Hamid, N.H.A., Jaafar, N.H., Mahmoud, M.A.
• Format: Conference Paper
• Language: English
• Published: 2017
• Subjects: Multi-Agent Systems; Software agent; Task delegation
• Online Access: http://dspace.uniten.edu.my:8080/jspui/handle/123456789/400
• Institution: Universiti Tenaga Nasional

In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the pos...