The effect of employee ethics, trust, and service quality to customer satisfaction: a study on Malaysian telecommunications
Purpose: The purpose of this study is to expand our knowledge by examining the effects of employees’ ethic, trust and service quality dimensions on customer satisfaction in telecommunication industry; and to identify the most important factors effects of Customer Satisfaction, if any. Design/method...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
Universal Publishers
2022
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| Online Access: | http://psasir.upm.edu.my/id/eprint/103505/ http://www.gbmrjournal.com/vol14no1.htm |
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| Institution: | Universiti Putra Malaysia |