Effects of green operational practices and e-CRM on patient satisfaction among Indonesian hospitals: exploring the moderating role of green social influence
This study aims to investigate the implementation of environmentally friendly operational practices in the healthcare industry. Green operational practices or sustainable practices are acquiring widespread attention in manufacturing and other production-related industries. However, its application i...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
Regional Association for Security and Crisis Management
2023
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| Online Access: | http://psasir.upm.edu.my/id/eprint/107586/ https://oresta.org/ |
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| Institution: | Universiti Putra Malaysia |