Family incivility, emotional exhaustion, and hotel employees outcomes: a moderated mediation model
Purpose This study aims to analyze the impact of family incivility (FI) on in-role performance (IRP) and proactive customer service performance (PCSP) via the mediating effect of emotional exhaustion (EE) and the moderating roles of emotional intelligence (EI) and mindfulness. Design/methodology/a...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Emerald Publishing Limited
2023
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| Online Access: | http://psasir.upm.edu.my/id/eprint/107982/ https://www.emerald.com/insight/content/doi/10.1108/IJCHM-05-2022-0573/full/html |
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| Institution: | Universiti Putra Malaysia |