Service level agreement enforcement model with human factor for electronic health record
Service Level Agreement (SLA) is a document contract between the service provider and service recipient which is the expected services to be delivered and received. SLA includes all the information about the services provided and their performance. The SLA identified the level of services performanc...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
SHM Publisher
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/109280/ https://shmpublisher.com/index.php/joiser/article/view/204 |
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| Institution: | Universiti Putra Malaysia |