Understanding consumers’ continuous-use intention of crowdsourcing logistics services: Empirical evidence from China

• Main Authors: Liu, Yu, Shang, Meng, Jia, Chunjie, Lim, Xin-Jean, Ye, Ye
• Format: Article
• Language: English
• Published: Elsevier 2024
• Online Access: http://psasir.upm.edu.my/id/eprint/112808/1/112808.pdf; http://psasir.upm.edu.my/id/eprint/112808/; https://www.cell.com/heliyon/fulltext/S2405-8440(24)05850-X?_returnURL=https%3A%2F%2Flinkinghub.elsevier.com%2Fretrieve%2Fpii%2FS240584402405850X%3Fshowall%3Dtrue
• Institution: Universiti Putra Malaysia

Crowdsourcing logistics-based O2O (online to offline) has been increasingly implemented to help individuals or merchants tackle down the problem of intra city instant delivery in China. However, since insufficient control is imposed on free couriers, consumers are subjected to certain risks generate...