Using Apps to improve service delivery in Malaysian hotels: guests' and employees' rationales
The paper considers a looming crisis for the important Malaysian tourism sector, namely, the lack of communication skills of hotel staff. There are a growing number of overseas visitors coming to this popular destination, yet hotel staff, polite as they may be, are increasingly unable to communicate...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Tourism Educators Association of Malaysia
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/15337/1/Using%20Apps%20to%20improve%20service%20delivery%20in%20Malaysian%20hotels%20guests%27%20and%20employees%27%20rationales.pdf http://psasir.upm.edu.my/id/eprint/15337/ https://teamjournalht.wordpress.com/2015/12/16/volume-12-issue-1-2015/ |
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| Institution: | Universiti Putra Malaysia |
| Language: | English |