The practice of effective inter-group communication among hospitality employees in a selected hotel.
The study was to examine the relationship between level of knowledge, skills, and attitude with practice of effective inter-group communication. A total of 102 samples responded the questionnaires. The findings revealed that level of knowledge was high, whereas skill, attitude and practices were mod...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
EuroJournals Publishing, Inc
2008
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| Online Access: | http://psasir.upm.edu.my/id/eprint/17274/1/The%20practice%20of%20effective%20inter.pdf http://psasir.upm.edu.my/id/eprint/17274/ |
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| Institution: | Universiti Putra Malaysia |
| Language: | English English |
| Summary: | The study was to examine the relationship between level of knowledge, skills, and attitude with practice of effective inter-group communication. A total of 102 samples responded the questionnaires. The findings revealed that level of knowledge was high, whereas skill, attitude and practices were moderate. Correlation analysis showed that practices has a strong and significance relationship to skills, and attitude of effective intergroup communication, while, practices has a moderate and significance relationship to knowledge. Regression analysis showed that skills in effective inter-group communication were highly related to practices compare to other variables. |
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