Designing, developing and evaluating professional language and intercultural competencies with phone simulations.
With the development of call centers to handle customer services, many tour operators have adopted the technique of recruitment by simulation where the candidates are judged on their ability to respond to working scenarios. To facilitate the school-to-work transition, we sought to increase the learn...
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Book Section |
| Published: |
IGI Global
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/26371/ |
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| Institution: | Universiti Putra Malaysia |