The influence of perceived services quality and quality management practices in hospitals

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Bibliographic Details
Main Authors: Hassan, Mazlan, Sidek, Shafie, Awang, Khairil Wahidin
Format: Book Section
Published: McGraw Hill 2013
Online Access:http://psasir.upm.edu.my/id/eprint/31112/
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Institution: Universiti Putra Malaysia