Efficiency measurement of a Malaysian hotel chain using DEA

• Main Authors: Foo, Lee Yen, Othman, Mohhidin, Abdul Karim, Muhammad Shahrim, Abdul Aziz, Yuhanis
• Format: Article
• Language: English
• Published: Universiti Putra Malaysia Press 2011
• Online Access: http://psasir.upm.edu.my/id/eprint/40611/1/Efficiency%20measurement%20of%20a%20Malaysian%20hotel%20chain%20using%20DEA.pdf; http://psasir.upm.edu.my/id/eprint/40611/; http://www.pertanika.upm.edu.my/Pertanika%20PAPERS/JSSH%20Vol.%2019%20(1)%20Mar.%202011/%2315%20Pg%20131-143.pdf
• Institution: Universiti Putra Malaysia

Efficiency evaluation has become an important improvement tool for hotels to sustain in today’s highly competitive environment. This study used DEA approach to evaluate the relative efficiency of a Malaysian hotel chain during the period of 2004 to 2008 in terms of Total Factor Productivity (TFP) ch...