Customers satisfaction towards the services provided in Kuala Lumpur International Airport, Malaysia
This study is conducted to measure customers satisfaction from the five dimensions of service quality, which are empathy, tangibility, responsiveness, reliability, and assurance. A quantitative approach, using the gap-model—SERVQUAL, has been used in the survey to gauge the opinions of Kuala Lumpur...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
David Publishing
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/44226/ https://www.davidpublisher.com/index.php/Home/Article/index?id=7733.html |
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| Institution: | Universiti Putra Malaysia |