The role of measurement, analysis and knowledge management criterion in MBNQA model to manage institutions of higher education

• Main Authors: Ismail, Rosli, Azmi Murad, Masrah Azrifah, A. Jabar, Marzanah, Haizan Nor, Rozi Nor
• Format: Article
• Language: English
• Published: American-Eurasian Network for Scientific Information 2015
• Online Access: http://psasir.upm.edu.my/id/eprint/46690/1/The%20role%20of%20measurement%2C%20analysis%20and%20knowledge%20management%20criterion%20in%20MBNQA%20model%20to%20manage%20institutions%20of%20higher%20education.pdf; http://psasir.upm.edu.my/id/eprint/46690/; http://www.ajbasweb.com
• Institution: Universiti Putra Malaysia

The purpose of this research is to empirically test the role of measurement,analysis and knowledge management criterion on Malcolm Baldrige National Quality Award (MBNQA)criteria model for higher education institutions(HEIs). The paper identifies five (5) causal hypotheses from literatures that a...