A respecification and extension of DeLone and McLean model of IS success in the citizen-centric e-governance

• Main Authors: Jafari, Seyed Mohammadbagher, Ali, Noor Azman, Sambasivan, Murali, Said, Mohd Fuaad
• Format: Conference or Workshop Item
• Language: English
• Published: IEEE 2011
• Online Access: http://psasir.upm.edu.my/id/eprint/56529/1/A%20respecification%20and%20extension%20of%20DeLone%20and%20McLean%20model%20of%20IS%20success%20in%20the%20citizen-centric%20e-governance.pdf; http://psasir.upm.edu.my/id/eprint/56529/
• Institution: Universiti Putra Malaysia

Citizen-centric e-governance is an emerging approach in the case of designing and implementing the e-governance systems with the specific focus on the effectiveness. Based on this perspective, the citizens' needs and values on e-governance have to be put first to make these systems effective. This study is an attempt to explore and propose the needs and values of citizens on the e-governance systems based on the determinants of information system (IS) success in the DeLone and McLean 2003 (D&M 2003) model of IS success. After conducting a comprehensive literature review, this study proposed new determinants of e-governance success and the citizen-centric e-governance success model. This model can be considered as the respecified and extended model of D&M 2003 model of IS success in the specific context of the citizen-centric e-governance systems.