Customer’s expectation, perception and satisfaction with service quality of a fitness center in Malaysia
This study examined customer’s expectation, perception and satisfaction with service quality of a fitness centre in Malaysia. The study also investigated whether there are differences in satisfaction with service quality based on gender and ethnicity of fitness centre customers. Data were collected...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
AkiNik Publications
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/61271/1/Customer%E2%80%99s%20expectation%2C%20perception%20and%20satisfaction%20with%20service%20quality%20of%20a%20fitness%20center%20in%20Malaysia.pdf http://psasir.upm.edu.my/id/eprint/61271/ https://www.kheljournal.com/archives/?year=2017&vol=4&issue=1&part=C&ArticleId=802 |
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| Institution: | Universiti Putra Malaysia |
| Language: | English |