Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur

• Main Authors: Lukman, Inon Beydha, Othman, Jamilah, Hassan, Md. Salleh, Sulaiman, Abdul Hadi
• Format: Conference or Workshop Item
• Language: English
• Published: Universiti Putra Malaysia 2009
• Online Access: http://psasir.upm.edu.my/id/eprint/66935/1/IPSAS_2009-8.pdf; http://psasir.upm.edu.my/id/eprint/66935/
• Institution: Universiti Putra Malaysia

This paper aims to investigate sources of conflict in communication at the domestic workplace among Malaysian employers and Indonesian domestic workers in Kuala Lumpur. The following questions will be addressed: what patterns and context of communication do they use, what strategies do they use in m...