Antecedents of organizational citizenship behavior and the mediating effect of organization commitment in the hotel industry

• Main Authors: Jue, Xin Tan, Tat, Huei Cham, Zawawi, Dahlia, Abdul Aziz, Yuhanis
• Format: Article
• Language: English
• Published: MAG Scholar 2019
• Online Access: http://psasir.upm.edu.my/id/eprint/80656/1/HOTEL.pdf; http://psasir.upm.edu.my/id/eprint/80656/; https://www.magscholar.com/ajbr/ajbrv9n2/ajbr190064.pdf
• Institution: Universiti Putra Malaysia

The rapid growth of the hotel industry in the current era of globalization requires hotel operators to acknowledge the importance of service provision and its management in order to compete effectively and to gain competitive advantage at the same time. Building a strong workforce is essential to r...