The Differences Between ISO 9000 Certified Companies and Non-ISO Companies in Terms of Employee Job Satisfaction, Commitment and Organizational Performance in Service Industry

• Main Author: Othman, Abdul Kadir
• Format: Thesis
• Language: English; English
• Published: 2001
• Subjects: ISO 9000 Series Standards; Service industries - Job satisfaction.; Organizational effectiveness.
• Online Access: http://psasir.upm.edu.my/id/eprint/8146/1/GSM_2001_4_.pdf; http://psasir.upm.edu.my/id/eprint/8146/
• Institution: Universiti Putra Malaysia

This study is designed to examine the differences between ISO 9000 certified companies and non-ISO companies in terms of employee job satisfaction and commitment and organisational performance (intention to turnover, perceived absenteeism and work performance) in service organisations. ISO 9000 i...