The Impact Of Service Quality On Zakat Stakeholders Satisfaction: A Study On Malaysian Zakat In Institutions

• Main Authors: Norazlina Abd. Wahab, Ahmad Zubir Ibrahim, Zairy Zainol, Mahyuddin Abu Bakar, Norida Minhaj
• Language: English
• Published: Universiti Sains Islam Malaysia 2017
• Subjects: Keywords: service quality, structural equation modelling (SEM), zakat institution
• Online Access: http://ddms.usim.edu.my:80/jspui/handle/123456789/14851
• Institution: Universiti Sains Islam Malaysia

Abstract The purpose of this paper is to investigate the impact of service quality on zakat stakeholders’ satisfaction using an enhanced model appropriate for zakat institutions. A new and enhanced model (a combination of SERVQUAL and CARTER) was used to examine the impact of service quality towa...