Quality Management System vs. Maqasid Shariah Islamic Quality Management System vs. Customer Satisfaction

• Main Author: Khatijah Othman
• Format: Article
• Language: English
• Published: 2018
• Subjects: Keywords: Islamic Quality Management System (IQMS); Maqasid Shariah; Maslahah ‘Ammah; Customer Satisfaction.
• Online Access: http://ddms.usim.edu.my:80/jspui/handle/123456789/15916
• Institution: Universiti Sains Islam Malaysia

Abstract One of the main objective for implementing ‘Quality Management System’ (QMS) is to improve customer satisfaction. It is considered as the main agenda that has to be achieved within quality proliferation. This is crucial in relation to the fact that business output is much more profitable...