Influence of Demographic Factors on SQ Attributes: The Case of Islamic Banks and Takaful

Influence of Demographic Factors on SQ Attributes: The Case of Islamic Banks and Takaful

Both Islamic banks and Takaful play significant roles in providing services not only to Muslim consumers but also to non-Muslim consumers. This paper examines customers perceptions and the influence of demographic factors on service quality attributes of Islamic Banks and Takaful. This study is limi...

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Bibliographic Details
Main Authors: Izah Mohd Tahir, Nor Mazlina Abu Bakar, Wan Zulqurnain Wan Ismail
Format: Article
Language:English
Published: Universiti Sains Islam Malaysia 2012
Subjects:
Service quality
Islamic banks
Takaful
Malaysia
Online Access:http://ddms.usim.edu.my/handle/123456789/5394
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Institution: Universiti Sains Islam Malaysia
Language: English

Internet

http://ddms.usim.edu.my/handle/123456789/5394

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