Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed compa...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf http://eprints.usm.my/25598/ |
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| Institution: | Universiti Sains Malaysia |
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my.usm.eprints.25598 http://eprints.usm.my/25598/ Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty MOHD ISA, SALMI HF5001-6182 Business This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received. 2005 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf MOHD ISA, SALMI (2005) Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty. Masters thesis, Universiti Sains Malaysia\. |
| institution |
Universiti Sains Malaysia |
| building |
Hamzah Sendut Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Sains Malaysia |
| content_source |
USM Institutional Repository |
| url_provider |
http://eprints.usm.my/ |
| language |
English |
| topic |
HF5001-6182 Business |
| spellingShingle |
HF5001-6182 Business MOHD ISA, SALMI Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| description |
This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received. |
| format |
Thesis |
| author |
MOHD ISA, SALMI |
| author_facet |
MOHD ISA, SALMI |
| author_sort |
MOHD ISA, SALMI |
| title |
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_short |
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_full |
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_fullStr |
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_full_unstemmed |
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty |
| title_sort |
service quality and its relationship with customer satisfaction towards customer loyalty |
| publishDate |
2005 |
| url |
http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf http://eprints.usm.my/25598/ |
| _version_ |
1680321825779744768 |