Total quality management in higher education in Malaysia : A case study.
Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the qu...
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1996
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| Online Access: | http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf http://eprints.usm.my/33416/ |
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my.usm.eprints.33416 http://eprints.usm.my/33416/ Total quality management in higher education in Malaysia : A case study. Kassim, Zakaria L7-991 Education (General) Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the quality of services, especially related to the standard of human perfomance. 1996 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf Kassim, Zakaria (1996) Total quality management in higher education in Malaysia : A case study. In: Eighth International Conference on Assessing Quality in HE (Higher Education)., 14th -16th ]uly, 1996 , Pan Pacific Hotel, Gold Coast, Queensland, Australia . |
| institution |
Universiti Sains Malaysia |
| building |
Hamzah Sendut Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Sains Malaysia |
| content_source |
USM Institutional Repository |
| url_provider |
http://eprints.usm.my/ |
| language |
English |
| topic |
L7-991 Education (General) |
| spellingShingle |
L7-991 Education (General) Kassim, Zakaria Total quality management in higher education in Malaysia : A case study. |
| description |
Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the quality of services, especially related to the standard of human perfomance. |
| format |
Conference or Workshop Item |
| author |
Kassim, Zakaria |
| author_facet |
Kassim, Zakaria |
| author_sort |
Kassim, Zakaria |
| title |
Total quality management in higher education in Malaysia : A case study. |
| title_short |
Total quality management in higher education in Malaysia : A case study. |
| title_full |
Total quality management in higher education in Malaysia : A case study. |
| title_fullStr |
Total quality management in higher education in Malaysia : A case study. |
| title_full_unstemmed |
Total quality management in higher education in Malaysia : A case study. |
| title_sort |
total quality management in higher education in malaysia : a case study. |
| publishDate |
1996 |
| url |
http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf http://eprints.usm.my/33416/ |
| _version_ |
1643707918051180544 |