Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation

• Main Authors: Abdul Latif, Jasni, Abdullah, Hazman Shah
• Format: Article
• Language: English
• Published: Asian Academy of Management (AAM) 2003
• Subjects: HD28-70 Management. Industrial Management
• Online Access: http://eprints.usm.my/35740/1/AAMJ_8-2-5.pdf; http://eprints.usm.my/35740/; http://web.usm.my/aamj/8.2.2003/AAMJ%208-2-5.pdf
• Institution: Universiti Sains Malaysia

The study examines the relationship between the perceptions of the employees about ISO 9000 implementation and perceived organisational outcomes. A conceptual framework linking the level of employee influence and involvement, their perception of ISO 9000 and the perceived impact on their work and...