Evaluating Gender Differences In The Complaint Behavior Of Malaysian Consumers

• Main Authors: Oly Ndubisi, Nelson, Tam, Yin Ling @ Adeline
• Format: Article
• Language: English
• Published: Asian Academy of Management (AAM) 2007
• Subjects: HD28-70 Management. Industrial Management
• Online Access: http://eprints.usm.my/35952/1/AAMJ_12-2-1.pdf; http://eprints.usm.my/35952/; http://web.usm.my/aamj/12.2.2007/AAMJ%2012-2-1.pdf
• Institution: Universiti Sains Malaysia

The aim of this paper is to investigate whether male and female Malaysian consumers differ in their dissatisfaction complaint behavior and its aftermath. The study examines the moderation effect of gender in the relationship between public complaint behavior, private complaint behavior and custom...