Competency-Based Pay And Service Quality: An Empirical Study Of Malaysian Public Organisations

• Main Authors: Azmi, Ilhaamie Abdul Ghani, Ahmad, Zainal Ariffin, Zainuddin, Yuserrie
• Format: Article
• Language: English
• Published: Asian Academy of Management (AAM) 2009
• Subjects: HD28-70 Management. Industrial Management
• Online Access: http://eprints.usm.my/36401/1/AAMJ_14-1-2.pdf; http://eprints.usm.my/36401/; http://web.usm.my/aamj/14.1.2009/AAMJ%2014-1-2.pdf
• Institution: Universiti Sains Malaysia

A higher number of complaints have been filed by the public due to delays by public sectors in taking action and providing services to the public. This suggests that service quality is not being delivered as expected by customers. With competency-based pay being offered in the public sector under...