The Moderating Role Of Safety Perception On Perceived Justice And Service Recovery Satisfaction Relation
Several studies have reported significant link between perceived justice dimensions, and satisfaction service recovery with different impact of the dimensions (procedural, interactional, distributional) on satisfaction service recovery, and some prove similar relationship between the dimensions u...
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Book Section |
| Language: | English |
| Published: |
School of Social Sciences, USM
2017
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| Subjects: | |
| Online Access: | http://eprints.usm.my/39179/1/ART_5.pdf http://eprints.usm.my/39179/ |
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| Institution: | Universiti Sains Malaysia |
| Language: | English |