A Study Of Service Quality In Information Technology (IT) Implementations
This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasin...
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| Format: | Thesis |
| Language: | English |
| Published: |
1995
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| Online Access: | http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf http://eprints.usm.my/47585/ |
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| Institution: | Universiti Sains Malaysia |
| Language: | English |
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my.usm.eprints.47585 http://eprints.usm.my/47585/ A Study Of Service Quality In Information Technology (IT) Implementations Chou, Terk Chuan HF5001-6182 Business This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions. 1995-06 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf Chou, Terk Chuan (1995) A Study Of Service Quality In Information Technology (IT) Implementations. Masters thesis, Universiti Sains Malaysia. |
| institution |
Universiti Sains Malaysia |
| building |
Hamzah Sendut Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Sains Malaysia |
| content_source |
USM Institutional Repository |
| url_provider |
http://eprints.usm.my/ |
| language |
English |
| topic |
HF5001-6182 Business |
| spellingShingle |
HF5001-6182 Business Chou, Terk Chuan A Study Of Service Quality In Information Technology (IT) Implementations |
| description |
This research was conducted to study the service quality in the.. implementation of Information Technology (IT) solutions.The, study Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions. |
| format |
Thesis |
| author |
Chou, Terk Chuan |
| author_facet |
Chou, Terk Chuan |
| author_sort |
Chou, Terk Chuan |
| title |
A Study Of Service Quality In Information Technology (IT) Implementations |
| title_short |
A Study Of Service Quality In Information Technology (IT) Implementations |
| title_full |
A Study Of Service Quality In Information Technology (IT) Implementations |
| title_fullStr |
A Study Of Service Quality In Information Technology (IT) Implementations |
| title_full_unstemmed |
A Study Of Service Quality In Information Technology (IT) Implementations |
| title_sort |
study of service quality in information technology (it) implementations |
| publishDate |
1995 |
| url |
http://eprints.usm.my/47585/1/CHOU%20TERK%20CHUAN000024.pdf http://eprints.usm.my/47585/ |
| _version_ |
1681490237295951872 |