Online social networking websites in innovation capability and hotels’ performance in Malaysia

• Main Authors: Al-Shami, Samer Ali Hussein, Al Hammadi, Abdulla, Abdul Raheem, Hayder Adil, Al-Hammadi, Abdul Hadi, Abdul Rashid, Nurulizwa, Ali Alhammadi, Dheyab Eissa Badr
• Format: Article
• Language: English
• Published: Emerald Group Publishing Ltd 2021
• Online Access: http://eprints.utem.edu.my/id/eprint/26121/2/10-1108_JHTT-10-2018-0107.PDF; http://eprints.utem.edu.my/id/eprint/26121/; https://www.emerald.com/insight/content/doi/10.1108/JHTT-10-2018-0107/full/html; https://doi.org/10.1108/JHTT-10-2018-0107
• Institution: Universiti Teknikal Malaysia Melaka

Purpose – The purpose of this study is to examine the role of social network websites (SNWs) on hotels’ performance through innovation, especially in emerging countries, which is still lacking. Design/methodology/approach – A survey was randomly distributed to 219 of 4- and 5-star hotels in Malaysia...