Uncovering user perceptions toward digital banks in Indonesia: A Naïve Bayes sentiment analysis of twitter data

• Main Authors: Karmagatri, Mulyani, Aziz, Clarisa Fezia Amanda, Asih, Wini Rizki Purnama, Jumbri, Isma Addi
• Format: Article
• Language: English
• Published: Little Lion Scientific Islamabad Pakistan 2023
• Online Access: http://eprints.utem.edu.my/id/eprint/27624/2/0194027112023440.PDF; http://eprints.utem.edu.my/id/eprint/27624/; https://www.jatit.org/volumes/Vol101No12/10Vol101No12.pdf
• Institution: Universiti Teknikal Malaysia Melaka

The use of digital banks in Indonesia has rapidly increased in recent years in response to the adoption of new technologies and changes in consumer behavior. User responses to digital banks vary depending on their experience throughout their transactions on the application, which may result in satis...