Optimizing customer satisfaction through sustainable service quality in ISO 17025 accredited calibration laboratories

• Main Authors: Doheir, Mohamed A.S., Darwish, Marwan Walid Daoud, Saleh, Hasan, Al-Kumaim, Nabil Hasan Saleh, Mohd Yaacob, Noorayisahbe
• Format: Article
• Language: English
• Published: International Information and Engineering Technology Association 2024
• Online Access: http://eprints.utem.edu.my/id/eprint/28435/2/02723210120251548431626.pdf; http://eprints.utem.edu.my/id/eprint/28435/; https://www.iieta.org/journals/ijsdp/paper/10.18280/ijsdp.191231
• Institution: Universiti Teknikal Malaysia Melaka

This paper investigates how dimensions of sustainable service quality (SSQ) impact customer satisfaction, particularly in ISO 17025 accredited calibration laboratories in Saudi Arabia and Bahrain. The research addresses the challenge of maintaining customer satisfaction while enhancing competitive a...