Users satisfaction on academic library services: measure on service quality, safety and facility

• Main Authors: Hashim, Shazana, Juma’at, Nuramirah, Nordin, Norain, Mudzaffar, Nurul Lyana, Mohamed Salleh, Siti Maryam, Abd Latif, Siti Safiah
• Other Authors: Nawi, Adnin Afifi
• Format: Book Section
• Language: English
• Published: Penerbit UTHM 2020
• Subjects: Z665 Library Science. Information Science
• Online Access: http://eprints.uthm.edu.my/2245/1/Ch08.pdf; http://eprints.uthm.edu.my/2245/
• Institution: Universiti Tun Hussein Onn Malaysia

Library is an important and beneficial place for information and resources of knowledge. According to the previous paper, the library is an open place for all people and broadens opportunities for people of all ages. The library provided many types of equipment for people such as programming addresses the health, educational and workforce development [1]. The purpose of a library is to provide any information, research information, activities for students also to support the university curriculum and support the research at university [2]. An effective and efficient academic library system is expected to contribute significantly to users [3].