Enhancing cosmetology students’ communication skills in Malaysian upper secondary vocational education program

• Main Authors: Tee, Tze Kiong, Ahmad Puad, Farah Najwa, Kamis, Arasinah, Yee, Mei Heong, Abd Hamid, Ruhiana Idayu, Shafie, Sharifah, Abu Bedor, Sarimah
• Format: Article
• Language: English
• Published: 2022
• Subjects: T Technology (General)
• Online Access: http://eprints.uthm.edu.my/7181/1/J13248_562f0145b3f8d07661b4a0207cb83a02.pdf; http://eprints.uthm.edu.my/7181/; https://doi.org/10.11591/ijere.v11i1.22285
• Institution: Universiti Tun Hussein Onn Malaysia

The quality of beauty treatment services will be evaluated by the clients subjectively whether they are satisfied or otherwise with the services provided. However, the reports and complaints related to customer dissatisfaction when receiving beauty treatment services at beauty centers are inc...