Customer management solutions for voice over internet protocol (VOIP) services

• Main Author: Buyut, Veronica Clement
• Format: Thesis
• Language: English
• Published: 2008
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/10074/1/VeronicaClementBuyutMFSKSM2008.pdf; http://eprints.utm.my/id/eprint/10074/
• Institution: Universiti Teknologi Malaysia

Voice over Internet Protocol (VoIP) is a family of technologies that enable voice communications using IP networks like the Internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phone systems. VoIP is the core technology that drives everything from voice-chat software loaded on a computer to full-blown IP-based telecommunications networks in large corporations. VoIP is a single technology investment with many revenue streams according to many business analysts. To the enterprise network engineer, it's a way to simplify the corporate network and improve the telephony experience for users of the network. To the home user, it's an alternative way to save money on the old phone bill. Due to the high potential of VoIP in generating revenues, small and medium enterprises (SMEs) begin to embark in setting up their own VoIP business. However, most of these enterprises do not have proper customer management solutions which enable them to better manage their customers besides equipping the business with billing solutions that is crucial to the business. This is where this project comes in; to help SMEs in VoIP Services business to have a customer management solutions as a value-added service to their customers and also as a management tool for them to better manage their customers and business. Evolutionary prototyping has been selected as the system development methodology for this project. The system is built using PHP 5.0; MySQL as the Database Management System and Microsoft Windows XP Professional as the operating system. This project has come out with a Customer Management Solutions for Voice Over Internet Protocol (VoIP) Services. It is hoped that this project can provide benefits to the SMEs of VoIP business.