The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal

The system's quality makes information reliable, providing users’ needs and expectations. This Action Research Study is to develop a prototype of a network coverage system to improve the Malaysian Communications and Multimedia Commission (MCMC) Aduan Portal to increase user satisfaction. The pr...

Full description

Saved in:
Bibliographic Details
Main Author: Said, Nur Afiqah
Format: Thesis
Language:English
Published: 2022
Subjects:
Online Access:http://eprints.utm.my/id/eprint/102092/1/NurAfiqahSaidMAHIBS2022.pdf
http://eprints.utm.my/id/eprint/102092/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147531
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Universiti Teknologi Malaysia
Language: English
id my.utm.102092
record_format eprints
spelling my.utm.1020922023-08-07T07:56:02Z http://eprints.utm.my/id/eprint/102092/ The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal Said, Nur Afiqah H Social Sciences (General) The system's quality makes information reliable, providing users’ needs and expectations. This Action Research Study is to develop a prototype of a network coverage system to improve the Malaysian Communications and Multimedia Commission (MCMC) Aduan Portal to increase user satisfaction. The prototype should perform a speed test and determine its geolocation. Hence, it may assist MCMC officers in extracting data and doing desktop analysis. The prototype development was adapted from DeLone and McLean Model (2002). The requirements gathered from the survey and interviews helped to improve the prototype. Finally, the prototype's effectiveness is shown by measuring the results before and after the intervention. 2022 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/102092/1/NurAfiqahSaidMAHIBS2022.pdf Said, Nur Afiqah (2022) The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal. Masters thesis, Universiti Teknologi Malaysia, Azman Hashim International Business School. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147531
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Said, Nur Afiqah
The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
description The system's quality makes information reliable, providing users’ needs and expectations. This Action Research Study is to develop a prototype of a network coverage system to improve the Malaysian Communications and Multimedia Commission (MCMC) Aduan Portal to increase user satisfaction. The prototype should perform a speed test and determine its geolocation. Hence, it may assist MCMC officers in extracting data and doing desktop analysis. The prototype development was adapted from DeLone and McLean Model (2002). The requirements gathered from the survey and interviews helped to improve the prototype. Finally, the prototype's effectiveness is shown by measuring the results before and after the intervention.
format Thesis
author Said, Nur Afiqah
author_facet Said, Nur Afiqah
author_sort Said, Nur Afiqah
title The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_short The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_full The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_fullStr The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_full_unstemmed The development of prototype of network coverage system for improving Malaysian Communications And Multimedia Commission (MCMC) Aduan Portal
title_sort development of prototype of network coverage system for improving malaysian communications and multimedia commission (mcmc) aduan portal
publishDate 2022
url http://eprints.utm.my/id/eprint/102092/1/NurAfiqahSaidMAHIBS2022.pdf
http://eprints.utm.my/id/eprint/102092/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147531
_version_ 1775621939840155648