Enhance the effectiveness of organizational response to public complaints in social media offence

The Malaysian Communication and Multimedia Commission (MCMC) commits to upholding the Client's Charter on complaints received and protecting consumers' interests concerning social media offences. However, due to the advancement of technology, complaints on social media offences have rapidl...

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Bibliographic Details
Main Author: Zulkifli, Muhammad Syafiq
Format: Thesis
Language:English
Published: 2021
Subjects:
Online Access:http://eprints.utm.my/id/eprint/102348/1/MuhammadSyafiqZulkifliMAHIBS2021.pdf.pdf
http://eprints.utm.my/id/eprint/102348/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146624
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Institution: Universiti Teknologi Malaysia
Language: English