E-participation within the context of e-government initiatives: a comprehensive systematic review.

• Main Authors: Ghazali, Masitah, Othman, Nur Zuraifah Syazrah, Mohammed Hasan, Shah Mohammed Adnan
• Format: Article
• Language: English
• Published: Elsevier Ltd. 2022
• Subjects: HD30.213 Management information systems. Decision support systems
• Online Access: http://eprints.utm.my/104713/1/MohammedAdnanMasitahGhazaliNurZuraifahSyazrahOthman2022_EParticipationWithintheContextofEGovernmentInitiatives.pdf; http://eprints.utm.my/104713/; http://dx.doi.org/10.1016/j.teler.2022.100015
• Institution: Universiti Teknologi Malaysia

Context: The e-government concept has gained significant interest from academics and practitioners. E- government projects have altered how government institutions communicate, share content, collaborate, and interact with citizens. Nowadays, e-government systems are crucial resources for facilitating government work and interaction with other people and organizations to co-operation with each other. Despite the availability of authentic research studies on the trend of e-government, there is still a need to conduct a comprehensive review and combine findings from earlier studies, as well as to define the current issues surrounding e-participation in the context of e-government initiatives. Objective: The main aim of this study is to review the previous literature to explore and understand the issues surrounding e-participation within the context of e-government initiatives, and to what extent these issues impact the success of these initiatives. Method: In this study, a systematic review method has been used to gather, analyze, and synthesize data regarding the accuracy and value of previous articles. This method followed a predefined review protocol and used both automated and manual research methods to find all the relevant research papers that were published in digital databases between 2010 and 2020. Results: According to the review study, we extracted 211 articles that addressed the key issues that negatively affected the level of e-participation, which were analyzed by following a systematic mapping method that col- lected significant information to fulfill the research aim. We classified and investigated the published papers that addressed a broad range of topics, including three crucial issues: user acceptance, interaction, and partic- ipation. As a result of the weight analysis, computer self-efficacy and perceived ease of use were found to be the best predictors of whether people want to use e-government systems. Performance expectancy, effort ex- pectancy, facilitating conditions, and service quality were also found to be promising predictors of satisfaction with e-government services that need more study. Conclusions: This systematic review found a high need for more research on this vast topic, as e-participation is critical to e-government performance and is evolving with ICT. Finally, this study will help academics understand current limitations, obstacles, and gaps, as well as future research opportunities in e-participation