Conflict resolution styles and organisational performance: the mediating role of cultural factor.

This conceptual paper provides the information on the exploration of conflict resolution styles (integrating, obliging, dominating, avoiding, and compromising) and culture (power distance, masculinity, uncertainty avoidance, collectivism, and long-term orientation) and organisational performance of...

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Bibliographic Details
Main Authors: Sinnaiah, Tamilarasu, Adam, Sabrinah, Mahadi, Batiah
Format: Article
Language:English
Published: Human Resource Management Academic Research Society (HRMARS) 2023
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Online Access:http://eprints.utm.my/105099/1/TamilarasuSinnaiah2023_ConflictResolutionStylesandOrganisationalPerformance.pdf
http://eprints.utm.my/105099/
http://dx.doi.org/10.6007/IJARBSS/v13-i1/16156
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Institution: Universiti Teknologi Malaysia
Language: English
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Summary:This conceptual paper provides the information on the exploration of conflict resolution styles (integrating, obliging, dominating, avoiding, and compromising) and culture (power distance, masculinity, uncertainty avoidance, collectivism, and long-term orientation) and organisational performance of the Royal Malaysian Customs Department. This study proposes a relationship model of conflict resolution styles and organisational performance and mediating cultural factors for this department