The relationship between facilities management service quality and patients’ health-care experience: The mediating effect of adequacy of health-care resource

• Main Authors: Oti Amankwah, Oti Amankwah, Choong, Weng Wai, Boakye-Agyeman, Naana Amakie
• Format: Article
• Published: Emerald Publishing 2023
• Subjects: HD30.213 Management information systems. Decision support systems
• Online Access: http://eprints.utm.my/107098/; http://dx.doi.org/10.1108/F-08-2022-0113
• Institution: Universiti Teknologi Malaysia

Purpose: With challenges in health-care facilities management (FM) and adequacy of health-care resources constraints in most developing countries, improving patient’s health-care experience has become of strategic importance in public health-care delivery. This paper aims to investigate the mediatin...