The performance measurement model for ICT service quality (ICTSQ)

• Main Authors: Haizan Nor, Rozi Nor, Rose Alinda, Alias, Abdul Rahman, Azizah
• Format: Article
• Published: 2008
• Online Access: http://eprints.utm.my/id/eprint/11627/; http://dx.doi.org/10.1109/WiCom.2008.2811
• Institution: Universiti Teknologi Malaysia

This paper proposed a study on developing a performance measurement model for information and communication technology service quality (ICTSQ). Based on most previous literature within ICT studies, many models have been developed in the concern of service quality (SQ). However, most of these models...