Determinant factors of perceived service quality in the food retail industry of Turkey
This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the...
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my.utm.345142017-09-06T08:56:46Z http://eprints.utm.my/id/eprint/34514/ Determinant factors of perceived service quality in the food retail industry of Turkey Ihtiyar, Ali Sh. Ahmad, Fauziah Mohd. Osman, Mohd. Hassan HD28 Management. Industrial Management This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the influencing factors for the food retail industry of Turkey, which contributes to appropriate for the future strategies of the sector. 2012 Conference or Workshop Item PeerReviewed Ihtiyar, Ali and Sh. Ahmad, Fauziah and Mohd. Osman, Mohd. Hassan (2012) Determinant factors of perceived service quality in the food retail industry of Turkey. In: Conference. |
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HD28 Management. Industrial Management Ihtiyar, Ali Sh. Ahmad, Fauziah Mohd. Osman, Mohd. Hassan Determinant factors of perceived service quality in the food retail industry of Turkey |
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This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the influencing factors for the food retail industry of Turkey, which contributes to appropriate for the future strategies of the sector. |
format |
Conference or Workshop Item |
author |
Ihtiyar, Ali Sh. Ahmad, Fauziah Mohd. Osman, Mohd. Hassan |
author_facet |
Ihtiyar, Ali Sh. Ahmad, Fauziah Mohd. Osman, Mohd. Hassan |
author_sort |
Ihtiyar, Ali |
title |
Determinant factors of perceived service quality in the food retail industry of Turkey |
title_short |
Determinant factors of perceived service quality in the food retail industry of Turkey |
title_full |
Determinant factors of perceived service quality in the food retail industry of Turkey |
title_fullStr |
Determinant factors of perceived service quality in the food retail industry of Turkey |
title_full_unstemmed |
Determinant factors of perceived service quality in the food retail industry of Turkey |
title_sort |
determinant factors of perceived service quality in the food retail industry of turkey |
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2012 |
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http://eprints.utm.my/id/eprint/34514/ |
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