Determinant factors of perceived service quality in the food retail industry of Turkey

Determinant factors of perceived service quality in the food retail industry of Turkey

This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the...

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Main Authors: Ihtiyar, Ali, Sh. Ahmad, Fauziah, Mohd. Osman, Mohd. Hassan
Format: Conference or Workshop Item
Published: 2012
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.utm.my/id/eprint/34514/
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Institution: Universiti Teknologi Malaysia
id my.utm.34514
record_format eprints
spelling my.utm.345142017-09-06T08:56:46Z http://eprints.utm.my/id/eprint/34514/ Determinant factors of perceived service quality in the food retail industry of Turkey Ihtiyar, Ali Sh. Ahmad, Fauziah Mohd. Osman, Mohd. Hassan HD28 Management. Industrial Management This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the influencing factors for the food retail industry of Turkey, which contributes to appropriate for the future strategies of the sector. 2012 Conference or Workshop Item PeerReviewed Ihtiyar, Ali and Sh. Ahmad, Fauziah and Mohd. Osman, Mohd. Hassan (2012) Determinant factors of perceived service quality in the food retail industry of Turkey. In: Conference.
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Ihtiyar, Ali
Sh. Ahmad, Fauziah
Mohd. Osman, Mohd. Hassan
Determinant factors of perceived service quality in the food retail industry of Turkey
description This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the influencing factors for the food retail industry of Turkey, which contributes to appropriate for the future strategies of the sector.
format Conference or Workshop Item
author Ihtiyar, Ali
Sh. Ahmad, Fauziah
Mohd. Osman, Mohd. Hassan
author_facet Ihtiyar, Ali
Sh. Ahmad, Fauziah
Mohd. Osman, Mohd. Hassan
author_sort Ihtiyar, Ali
title Determinant factors of perceived service quality in the food retail industry of Turkey
title_short Determinant factors of perceived service quality in the food retail industry of Turkey
title_full Determinant factors of perceived service quality in the food retail industry of Turkey
title_fullStr Determinant factors of perceived service quality in the food retail industry of Turkey
title_full_unstemmed Determinant factors of perceived service quality in the food retail industry of Turkey
title_sort determinant factors of perceived service quality in the food retail industry of turkey
publishDate 2012
url http://eprints.utm.my/id/eprint/34514/
_version_ 1643649597058318336

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