Penggunaan analisis jurang (Gap Analysis) terhadap kualiti perkhidmatan fasiliti di kompleks membeli-belah : kes kajian : Plaza Angsana, Johor Bahru
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| Main Author: | |
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| Format: | Thesis |
| Published: |
2005
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/34928/ |
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| Institution: | Universiti Teknologi Malaysia |