Sistem penilaian kualiti e-servis di Perpustakaan Sultanah Zanariah (PSZ) UTM, Skudai
E-service quality assessment is a very important factor for Perpustakaan Sultanah Zanariah (PSZ). This research is conducted for the purpose of toolkit assessment development, which shall help users to conduct the quality assessment effectively. This toolkit assessment will be used to enforce compet...
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| Format: | Thesis |
| Published: |
2005
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/34976/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:94763?queryType=vitalDismax&query=Sistem+penilaian+kualiti+e-servis+di+Perpustakaan&public=true |
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| Institution: | Universiti Teknologi Malaysia |