An initial framework for interactive health portals; using actor network theory
Today, the interaction between patients and Interactive Health Portals (IHPs) is one of the hot topics of e-health domains. Online health care providers try to improve the quality of their online services to increase patients' attraction, trust and loyalty. Dimensions of e-service quality (eSQ)...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/37240/ |
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| Institution: | Universiti Teknologi Malaysia |
| Summary: | Today, the interaction between patients and Interactive Health Portals (IHPs) is one of the hot topics of e-health domains. Online health care providers try to improve the quality of their online services to increase patients' attraction, trust and loyalty. Dimensions of e-service quality (eSQ) in Interactive Health Portals (IHPs) are usually deployed in a heterogonous network where both human and non-human actors are equally important. Prior research on patients' attraction, trust and loyalty indicates that dimensions of e-SQ are merely technical. However, due to socio-technical reasons, social aspects of these dimensions are inevitable. Therefore, this research is aimed at evaluating the relevancy of Actor Network Theory in the e-SQ context, and accordingly proposing a new theoretical framework for IHPs. |
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