A knowledge management approach to citizen relationship management in e-Government context

• Main Authors: Mohamed, Norshidah, Abdul Karim, Nor Shahriza, Mohamed Jalaldeen, Mohamed Razi
• Format: Article
• Language: English
• Published: The Social Sciences Research Society 2013
• Subjects: HD30.2 Knowledge management; ZA Information resources; ZA4050 Electronic information resources
• Online Access: http://eprints.utm.my/id/eprint/39167/1/NorshidahMohamed2013_AKnowledgeManagementApproachToCitizenRelationship.pdf; http://eprints.utm.my/id/eprint/39167/
• Institution: Universiti Teknologi Malaysia

With globalization, the Internet and increasing demands from citizens, governments around the world are pressured to serve citizens and businesses electronically thus to adopt policies that reduce bureaucracy and be agile to changes in structure. This entails that the electronic government that has...