The relationship between leadership style and organizational commitment: a survey in Malaysian Contact Centre
This paper aims to investigate the relationship between different leadership styles, specifically transformational and transactional and the three components of organizational commitment, namely affective, continuance, and normative in a contact center setting. This topic merits examination because...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/40908/ |
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| Institution: | Universiti Teknologi Malaysia |