The human touch of quality culture towards motivation to work in UTM

• Main Authors: Muktar, Syaharizatul Norizwan, Ahmad, Norlin, Othman, Aniza, Abu Bakar, Thuaibah @ Suaibah, Ahmad, Norhaiza, Azman, Sariati, Jamil, Rossilah, Abd. Patah, Salwa, Pardi, Ummi Nadia
• Format: Monograph
• Language: English
• Published: Faculty of Management and Human Resource Development 2005
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/id/eprint/4552/1/75110.pdf; http://eprints.utm.my/id/eprint/4552/
• Institution: Universiti Teknologi Malaysia

Total Quality Management (TQM) is a management philosophy which emphasizes the need to meet customer needs precisely, the importance of doing things right from the start, and the importance of recognizing that quality improvement will truly be achieved only when it is a goal of company employees and...