Qualitative inquiry on service quality of academic library in a Nigerian Technological University
The evolution of information technology (IT) has made students' needs for information services to change, which inevitably puts pressure on academic libraries, to work towards improving service quality and customer satisfaction in order to face competition in global higher education industry wh...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/47436/1/AmranRasli2012_QualitativeInquiryonServiceQuality.pdf http://eprints.utm.my/id/eprint/47436/ |
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| Institution: | Universiti Teknologi Malaysia |
| Language: | English |