Determinants for product and process innovation: a review in the perspective of TQM practices

• Main Authors: Choi, Sang Long, Abdul Aziz, Mohd Hamizan
• Format: Conference or Workshop Item
• Published: 2013
• Subjects: HD Industries. Land use. Labor
• Online Access: http://eprints.utm.my/id/eprint/50983/; https://www.scientific.net/AMR.787.1072
• Institution: Universiti Teknologi Malaysia

The purpose of this paper is to investigate and identify the total quality management (TQM) practices that give the positive impact to the innovation capability of the organization. The connection between the quality management and as well as the innovation capabilities has been explored. Base on the literature review, majority of previous studies support the notion that TQM practices have significant relationship with innovation capability of the organization. The TQM practices that are identified to have impact to innovation capability are leadership, strategic planning, customer focus, process management and people management.